Shipping Policy

At AimHave, we are committed to delivering our professional-grade protective mats to your home as quickly and safely as possible.

1. Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment confirmation. Orders placed after 2:00 PM EST will be processed on the next business day.

2. Shipping Origin

To ensure fast and reliable delivery, we maintain inventory in strategically located warehouses.

United States Orders
Orders shipped within the United States are fulfilled from our US warehouses, depending on the destination:

  • West Coast Warehouse: Cerritos, California (90703)

  • East Coast Warehouse: Passaic, New Jersey (07055)

European Orders
Orders shipping to Denmark, Austria, Germany, Italy, Czech Republic, Belgium, France, Poland, the Netherlands, Portugal, and Spain are fulfilled from our warehouse in Köln, Germany, ensuring fast delivery across these destinations.

We continuously monitor inventory levels across all warehouse locations to ensure efficient order fulfillment and timely delivery.

3. Shipping Rates & Estimated Delivery

We offer free standard shipping on all orders, with no minimum purchase requirement.

Country/Region Estimated Shipping Time (Transit Only) Shipping Cost Shipping Origin
United States 2–5 Business Days Free California, USA / New Jersey, USA
Denmark, Austria, Germany, Italy, Czech Republic, Belgium, France, Poland, Netherlands, Portugal, Spain 2–5 Business Days Free Köln, Germany

Note: The estimated shipping time refers to transit time only and does not include order processing time. Orders are typically processed within 2–3 business days before shipment.

Note: The estimated shipping time refers to transit time only and does not include order processing time. Orders are typically processed within 2–3 business days before shipment.

Total Estimated Delivery Time: 3 - 7 Business Days

*Please note: Delivery times are estimates. While we strive for punctuality, actual timelines may vary due to carrier schedules or unforeseen circumstances.

4. Order Tracking

Transparency is key. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package anytime via the link provided in the email. If you do not receive tracking information within 3 business days, please contact us at support@aimhave.com.

5. Customs, Duties & Taxes

All prices displayed on AimHave are in USD. As we ship from our local US warehouses for domestic orders, there are no customs or import duties applied to shipments within the United States.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time or marked as "Delivered" but you have not received it, please contact us immediately at support@aimhave.com. We will work closely with the carrier to resolve the issue promptly.

7. Contact Us

If you have any questions regarding our shipping process, our team is here to help:

Email: support@aimhave.com
Phone: +1 862-340-5056
WhatsApp: +1 862-340-5056

Operating Hours: 24/7 (Monday - Sunday) (responses within 48 hours)